Business Data Analyst and Planon Super User

Title of Position: Business Data Analyst and Plannon Super User (Facilities Management & Building Services)

Hours: 08.30-17.30 Monday to Friday

Location: Bloomsbury and surrounding area

Overview

We are seeking a skilled Business Analyst to support the optimisation of our facilities management operations through data-driven insights, system improvements, and stakeholder collaboration. This role will play a key part in enhancing reporting, streamlining processes, and supporting enterprise systems used across building services, maintenance, logistics, and asset management.

Key Responsibilities

• Design, develop, and maintain dashboards and reports (Power BI, SSRS, Crystal Reports) to track KPIs across facilities operations, maintenance performance, and service delivery
• Analyse operational data (e.g. work orders, asset performance, logistics) to identify trends and recommend improvements
• Manage and optimise SQL-based data environments (including Azure SQL and SQL Server) to ensure performance, reliability, and scalability
• Gather and document business requirements from stakeholders across engineering, operations, and support teams, translating them into technical solutions
• Support and enhance enterprise systems (e.g. ERP/WMS/CAFМ systems) to improve facilities and asset management processes
• Develop and maintain SQL queries, stored procedures, and data pipelines to automate reporting and business processes
• Provide first-line support for system users, troubleshooting issues and ensuring minimal disruption to operations
• Customise and configure business systems and reporting tools to meet evolving company needs
• Manage and prioritise system improvements and issue resolution through tools such as Jira
• Collaborate within Agile project teams to deliver system enhancements and digital transformation initiatives

Key Skills & Experience

• Strong experience with SQL (advanced querying, stored procedures, data modelling)
• Experience with data visualisation and reporting tools such as Power BI, SSRS, and Crystal Reports
• Familiarity with Azure SQL and ETL tools (e.g. SSIS)
• Experience working with ERP or operational systems (e.g. SAP Business One, WMS, CAFM systems)
• Proven ability to gather and translate business requirements into technical solutions
• Experience supporting and improving business processes in operational environments (e.g. logistics, maintenance, or service delivery)
• Exposure to Agile methodologies and tools such as Jira
• Basic programming knowledge (e.g. Python or C#) is desirable
• Degree qualified or equivalent

Desirable

• Experience in facilities management, building services, or asset-intensive industries
• Knowledge of KPI frameworks for maintenance, compliance, and service performance
• Understanding of data pipelines and automation in operational environments

Personal Attributes

• Strong problem-solving and analytical mindset
• Excellent communication skills, with the ability to work with both technical and non-technical stakeholders
• Proactive and detail-oriented, with a focus on continuous improvement
• Ability to manage multiple priorities in a fast-paced operational environment

What You’ll Be Working On

• CAFM systems (Plannon) Improving visibility of maintenance and service performance through dashboards
• Streamlining reporting processes across facilities operations
• Supporting digital transformation initiatives within building services
• Enhancing system integration and data reliability across platforms

Health and Safety

• Always follow Artic company policies and procedures.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.

As a member of the team, you will be required to fulfil our legal duty to take reasonable care for the health and safety of yourself and others who may be affected by your actions, and to follow all guidance and instructions given in this respect.

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Job descriptions should be regularly reviewed to ensure they are an accurate representation of the post.