Duration : 3 months
Location - UK Remote
Summary:
This is the Data Engineer role in the Central Integrity & Support org, where they will be responsible for performing
day-to-day data engineering tasks to support the High Touch Support space, with a focus on improving user
experience and customer satisfaction. This includes designing, developing, and maintaining scalable data
pipelines, architectures, and solutions that enable the organization to make data-driven decisions and drive
business outcomes.
Job Responsibilities:
- They will focus on building success metrics for these teams.
e.g. - Measure success for a metric, identify what data points needs to be considers, build dashboards, build the data for the team to experiment on.
- Data Visualization
They will mostly work autonomously but will have interactions with Eng, DS and product manager at different
stages to get insights.
- DS will give the definition of the metrics. product manager can give insights into what good looks like and
what’s the vision. Engineers will help on making sure the data is logged and make sure they get the right
data.
- Any ongoing project: knowledge management – within the support stage, the agents have a knowledge
- bases which they can query to resolve customer queries. But this has not been very effective, so they need
- better metrics and measurement to identify why is search too slow, is the agent typing the right thing ect.
- They will also support Ad hoc request – supporting day to day with bug fixes, pulling data etc.
- BI and integration tools: Azzure data factory
- Experience with data analysing will be a plus.
Benefits
Benefits:
- Competitive salary
- Healthcare contribution and inclusion in company pension scheme
- Work laptop and phone
- 25 days annual leave (pro-rata) plus paid bank holidays
- Expanding workforce with potential for career progression for top performers