Professional Services Manager (Data Engineering Team)

REQ ID: CSQ426R236

Recruiter: Dina Hussain

As Manager of Resident Solutions Architects at Databricks, you will provide strategic leadership for delivering professional services engagements to high-value Databricks customers. You will help shape the future big data and machine learning landscape for leading Fortune 500 organizations. You will report directly to the Senior Director, Professional Services in NEMEA.

Part of this role will include a people-leadership capacity, responsible for core aspects of building and managing the Resident Solutions Architect team. Through your oversight and mentorship, this team will guide our largest customers, implementing pipelines spanning data engineering through model building and deployment, plus other technical tasks to help customers get value out of their data with Databricks. Beyond people leadership, your responsibilities will include owning the delivery of customer projects in your region to ensure they are managed and delivered to target and exacting standards. You will be an ambassador for Services and their value in the region, will represent the organisation in steering committees, and will work with cross-functional teams and leaders to ensure Services support the development of the local business. 

The impact you will have:

• You will achieve regional team targets for billable utilization, hiring and revenue
• You will partner with account executives, customer success and field engineering leaders while guiding Resident Solutions Architects to achieve success with professional services projects with customers
• Help resolve customer concerns on strategic accounts and professional services engagements
• Analyze operational processes and escalation procedures and perform training needs assessments to identify opportunities for improving service delivery and contributing to customers
• Manage a team of Resident Solution Architects and act as a supportive manager, including handling escalations, mentoring team members, and building a career path for the assigned team members.

What we look for:

• Proven leadership experience in managing and guiding consulting, delivery, or solution architecture teams, ensuring successful project execution and team development
• Strong technical background as a hands-on Solutions Architect, enabling you to effectively support and mentor technical architects under your leadership while driving strategic initiatives
• Experience driving software platform adoption in Fortune 500 organizations in markets such as: Finance, Media, Retail, Telco, Energy, and Healthcare
• Implement a project schedule with experience with customer engagement
• Experience with Databricks products, Spark ecosystem, and direct competitors
• Travel is required up to 10%, more at peak times.