Commercial Insights Analyst

At MOTORS, we like to say that we know MOTORS!

Millions of people come to us every month to find their next car, because we keep the car search process simple. We have hundreds of thousands of used cars listed for sale by dealers nationwide, and guides, advice, tips and reviews to help buyers find the right one.

We don't just help consumers, though. For our dealer partners, we offer a unique advertising ecosystem that allows them to get their cars seen by buyers across some of the UK’s biggest car search sites: MOTORS, Cazoo, eBay, Gumtree and Parkers.

In 2024 Cazoo became part of the MOTORS family when we purchased the brand and launched the Cazoo app. So, it’s an incredibly exciting time for Cazoo as we look to transform one of the UK’s most well-known automotive brands into one of its leading automotive marketplaces.

MOTORS is also the proud sponsor of The British Motor Show and the Official Automotive Marketplace partner of Premier League club Brentford FC.

We are looking for an energetic, self-motivated, Commercial Insights Analyst who has experience of working in a fast-moving sales and customer service environment.

Reports To: Head of Commercial Operations

Contract Type: Full-time, Permanent

Location: Richmond UK, Hybrid

About the role:

 As our commercial insights analyst, you will continuously analyse feedback to identify opportunities to make improvements, with the aim of making our customer and colleague experience continuously better. This role plays a pivotal role in delivering our customer centric business objectives. As part of the Commercial Operations team, you will be surrounded by customer-focused teams ready to help you deliver impactful changes with expertise in CRM, Marketing and data interrogation.

Key responsibilities will include:

• Monitor and report on a variety of data points that help understand commercial performance, with a breadth of coverage including - sales team performance, dealer experience indicators, live service risks
• Analyse current business processes and recommend improvements.
• Participate in the continuous process improvement efforts across all business units related to design and functionality implementation
• Help translate insights into recommended actions and support managers with areas of opportunity. Providing a key role in supporting business change projects
• Present value-adding insights and prepare actionable recommendations to act upon data coming from our Salesforce platform including customer/user feedback surveys
• Take responsibility for defining and continually improving the customer lifecycle across our different market propositions
• Evaluate data entry processes and identify opportunities to meet and maintain data quality standards

What we ideally looking for;

• Knowledge of the customer service/customer experience department and their role within a business is a plus
• Ability to operate in a rapidly evolving, dynamic working environment
• Assemble disparate data sources and insight to build strong cases for change
• Experienced in identifying improvement opportunities and defining solutions
• Highly numerate, and able to assemble and tell a story through data
• Experience in cloud-based tools Salesforce and SQL is beneficial as if familiarity with BI reporting tools
• Strong analytical skills and a data-driven mindset / very good numerical and analytical skills
• Strong commercial awareness - executes a pragmatic, hypothesis-led approach
• Detail & results oriented, takes the initiative and makes things happen in a fast-paced go-live environment
• Capable of demonstrating a very sharp learning curve to become productive, enthusiastic and dependable quickly
• Being able to multitask, commit to meeting targets with competing priorities and deadlines across multiple key stakeholders

At MOTORS, we’re fearlessly committed to helping car buyers and dealers save time, money, and energy. If you’re ready to challenge the status quo, give it your all, and come out smiling, you’ll fit right in. You can expect a fast pace, plenty of support and a commitment to work flexibility. Are you ready?

Perks & Benefits

We offer a supportive, flexible, and growth-focused workplace. At Motors you will have a healthy work-life balance, continuous learning, remote work options, and engaging challenges. Join us for a fulfilling career where your well-being is a priority.

Financial reward 💷

• Competitive Pay
• Discretionary Bonus
• Pension Scheme (up to 9% Employer Contribution)
• Employee recognition scheme with great financial prizes ££

Work-life balance 🏖️

• 25 days holiday per year growing with length of service
• Hybrid and UK Remote working depending on role
• Generous Family Friendly Leave
• Free counselling and support (for when you might need it)

Health & Insurance 🏩

• Private Healthcare Insurance
• Private Dental insurance cover & Cashback.
• Online private GP service.
• Generous sick pay support
• Life assurance policy (x4 Life Assurance)

Other 🔍

• Social & Inclusion Calendar - packed with events.
• Free food and beverage in our office locations

Diversity & Inclusion at Motors

Here at Motors we are on a mission to create a culture where all our teams are inspired to share their passion, talents and ideas with equal opportunities for growth and career development throughout both of our brands.

We know that a diverse and inclusive team drives creativity and makes both our brands stronger. That’s why we’re committed to discovering new talent and employing people who reflect the nature of the society around us, so that when you join Motors you can be you!