Senior Data Analyst

About us @Symphony

We’ve spent the last 10 years building a communication and markets technology company, powered by interconnected platforms: messaging, voice, directory and analytics.  Over 1000 institutions use our modular technology built for global finance. Security is in our DNA with uncompromising data protection, end-to-end encryption and resilient architecture, all created on a foundation of trust with our customers . 

But that was only chapter one. We’re now building on our purpose-built network, expanding AI-powered, real-time collaboration, redefining flexibility with fully cloud-native software with our trader voice product, and rethinking the industry’s approach to identity verification, connection and intelligence. .

The opportunity and our ambition are huge. But we need passionate, dedicated individuals to get there. At Symphony we work hard and fast. Our unique blend of technology and financial services makes it an environment you won't get elsewhere.

Role Description:

Symphony is expanding its Business Intelligence capabilities (BI) and is looking for a Data Scientist to join our Product organization.

Across the Symphony organization, the BI team plays a pivotal role in our company’s data-driven decision-making process. We support

• the Product Management team to prioritize efforts to increase end user engagement & improve product performance.
• the customer facing teams to define their commercial strategy and adapt it to each customer. The BI team delivers understanding around product usage (user centric), product performance (component centric) and customer’s contextual data. 
• Customers through the Symphony Analytics program - a set of analytics capabilities we deliver directly to customers. This role involves a blend of technical expertise, analytical skills, and the ability to communicate findings effectively to various stakeholders.
• the Finance and Executive teams, who rely on our insights to monitor company performance and guide strategic decisions for the future of the company.

As a Senior Data Analyst - we expect you to be :

• An Avid Data Cruncher: you can gather, clean, and analyze very large datasets and spot at a glance data patterns and oddities. You have the right business background reflexes to understand not just the quantitative data but also the qualitative context.
• An Excellent Methodologist: you are well versed in analytics methodologies and know when to apply or how to assess the right statistical methods to provide actionable insights given a set of business requirements.
• An Articulate Storyteller: you excel in presenting complex results in a simple fashion and communicate key insights to diverse crowds. You produce compelling, detailed visualizations that leave no place for misinterpretation.
• A Curious AI Explorer: You're keen on staying ahead of the curve, always exploring how Artificial Intelligence (AI) and Machine Learning (ML) can be leveraged to enhance data analysis, automate processes, and uncover deeper, more predictive insights. You're eager to experiment with new AI tools and techniques to push the boundaries of what's possible.
• A Passionate Team Player: you are committed to Symphony’s success and your passion for analytics turns data into actionable insights for you and your peers. You are capable of working closely with coworkers across the organization.

Key Responsibilities:

• Perform rigorous analysis of large, complex data sets and provide strategic insights, hypotheses, and conclusions based upon findings to both technical and non-technical stakeholders
• Designing dynamic data dashboards and presentations to communicate insights to users and empower them with the ability to explore data autonomously
• Respond to ad hoc requests from internal or external customers in a fast-paced environment
• Build, maintain, and improve data models, forecast models, dashboards, and data pipelines
• Create and manage complex SQL queries to handle vast amounts of data, translating these queries into dynamic and production-ready reports using DOMO.
• Coordinate product instrumentation efforts with Product Managers, Engineering and QA teams, from conception through to insight generation
• Implement AI models for predictive and automated processes to communicate data changes to users and provide actionable insights in a timely manner
• Educate Symphony collaborators to become data driven in their day-to-day job

Required Qualifications:

• Master / MBA (bac+5) in computer science, mathematics, statistics, economics, data science or analytics, or a related field
• 7+ years business experience in a data analyst, data scientist, product management or consulting position in financial or tech related sector with strong use of analytics
• Strong data analysis skills to derive actionable insights and recommendations, demonstrating a track record of successful projects
• Mastery in a data visualization tool (DOMO, Tableau, Power BI, Looker, other)
• Excellent problem-framing, problem solving and project management skills
• Excellent knowledge in SQL and data transformation (ETLs, data flows)
• Experience with predictive analytics, machine learning algorithms, business forecasts
• Familiar with cloud platforms (AWS, Azure, GCP)
• Excellent communication and presentation skills to convey complex findings effectively to diverse audiences
• Fluent English 

Preferred Qualifications:

• Experience with Software As A Service (SaaS) companies 
• Experience with working with remote teams 
• Experience with agile methods to collaborate with engineers in a fast-paced environment
• Knowledge of data analytics languages & tools (R, Python, Jupyter)
• Experience in deploying or integrating AI/ML models.
• Experience in a customer-facing role
• Working proficiency in French as a plus 

Benefits and Perks:

• Region specific competitive benefits
• Build your own Benefits (BYOB) perk
• Fully stocked kitchen and catered or reimbursed lunches
• Many other fun and exciting benefits and activities!

Compensation:

• Competitive salary
• Bonus Plan
• Benefits and Perks vary based on location.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.