Customer Implementation Data Analyst

Are you interested in the intersection of human resource technology and employee-related data, surveys and analytics? FOUNT has an opening on its Solutions team for a Customer Implementation Data Analyst. This role is primarily focused on customer onboarding and implementation, product configuration, service delivery, and post implementation analytics. Our Solutions team works internally with the Customer Success team and externally with customer project teams and senior executives to help them measure, visualize, and understand data that helps to identify sources of friction and inefficiency in an organization – what gets in the way of people doing great work and having great experiences at work.

What You Will Be Doing:

• Configuring customer dashboards for data visualization and analysis
• Customer survey data normalization, ingest, and QA
• Customer survey implementation and maintenance
• Creating data queries and analysis
• Developing and maintaining data benchmarks
• Supporting FOUNT Platform content management, user management and technical help desk management and support

What You Will Need:

• Bachelor's degree or equivalent
• At least one year of professional experience
• Strong proficiency with Excel and Microsoft Office
• Basic familiarity with SQL
• Basic knowledge of R language or equivalent
• Professional English skills, spoken and written with ability to communicate complex topics concisely
• Experience working as part of a team
• Ability to multitask, prioritize, and deliver high-quality, accurate work
• Excellent organizational skills and ability to work on tight timelines
• Ability to travel as needed to London

If You Have This, Its A Plus:

• Familiarity with Power BI
• Experience in project management
• Familiarity with survey platforms (e.g. Qualtrics, Medallia, Glint, Perceptyx, etc.)

About FOUNT Fount runs a progressive working model that fosters creativity and focuses on customer goals: providing better experiences for people at work, which is a mission that we share. Working with us, you will enjoy a flexible, hybrid working model with regular offsite team events and limited travel times that support your work-life balance.

FOUNT aims to make work less of a drag for employees and companies. We offer innovative B2B software-as-a-software (SaaS) solutions that remove needless friction from work and help increase productivity. We know that organizations that deliver better work experiences are more successful. Our solutions help identify what’s at the root of employee dissatisfaction and prioritize what to fix in their work environment. By making a measurable impact on the experience of individuals at work, organizations can improve productivity, retention, and attraction of talent for the organization. We are a venture-capital backed company, operating globally. Founded in 2022 as a spinout of the employee experience consultancy, TI People, FOUNT has headquarters in Washington DC, London, and Hamburg.

We are an Equal Opportunity Employer that does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status, or any other basis covered by the law. Employment decisions are based solely on qualifications, merit, and business needs.

Similar Position Titles:

• Post-Sales Implementation Specialist
• Post Sales Customer Success Specialist
• Customer Success Specialist
• Product Implementation Specialist